The Frontier promise
The Frontier - "friend for life" Guarantee.
What does this mean?
If you’re not 100% about your new gear, send it back! As long as it’s in sellable condition we’ll issue you with a refund or gift voucher... your choice.
BUT load bearing climbing equipment such as climbing harnesses, carabiners, climbing ropes etc, and all Gift Cards, are final sale items and cannot be returned. So, if you don't like your climbing stuff, melt it down and make a nice new pair of earrings, or hang it on your wall to impress your friends. If you don’t want to use your gift card, give it to a friend when they graduate from the school of hard knocks, or stick it under the wiper of a friends car – nothing funnier than seeing parking-ticket rage!
To make sure we can process your refund we require proof of purchase for all returns. The easiest way to do this is to make sure you sign up to The Frontier so your purchase is registered against your name in our computer system. If not then return the original printed receipt. If you return products in unsellable condition (dirty, used, without hangtags or original packaging) then we will treat it like a boomerang and send it straight back to you. We recommend you wear your new shoes/boots on carpet before taking them on a trail, wear your new pack around the home etc. We are available any time to answer questions or help you make sure you have the right product.